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"Everything Under One Woof!"
Frequently Asked Questions


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213.748.7485
 


"What is your minimum age for boarding a dog?"
Our minimum boarding age for dogs is 4 months. It is generally recommended that puppies get their first round of "adult" shots at 12 weeks (including rabies), and the second round at 16 weeks. Additionally, in any kennel environment, a young pup could possibly be exposed to air-borne viruses it could not fight off. Our recommendation is to board puppies at your veterinarian's office until they have reached our minimum age requirement.

"Are picks ups and drop off available on Sunday?"
As animal lovers ourselves, we understand how eager you are to be reunited with your pet. However pick up and delivery is available Monday thru Friday. Although our boarding facility is fully staffed on Sundays they will not be able to release or take in any dogs there. In order to compensate you for the inconvenience we will not charge for Sunday night if you would have preferred to pick them up that day. We thank you for your understanding of our procedures.

"Do you give discounts for multiple pets?"
Your first pet receives the special $36 per night price and additional pets receive a $10 per night discount.

 
"How long can my dog board at Bark Avenue? Do you discount for long-term boarding?"
Your dog can board for as long as you need and receives a special price with the very first day. Please contact a team member for details on extended boarding discounts.

"Why does my dog smell when I pick him up after being boarded?"
At Bark Avenue, we are meticulous in cleaning our boarding facility, and use hospital grade disinfectants to keep them spotless. However, in the closed quarters of a boarding facility amongst other pet guests, a dog's natural odor may become more noticeable and like our two legged children they get dirty when they play. Certain customers may also be more sensitive to pet odors after having not been with an animal for a while. We recommend scheduling a "go-home fresh bath" or grooming appointment for a pet before picking him up.

"I'm boarding my pet for the first time? What should I expect?"
Your pet will adjust quickly to our boarding facility, our staff and routines. Feeding, cleansing, exercise, and team members monitoring are all scheduled events that bring order and structure to the boarding environment. You can do a lot to help prepare your pet for this environment in the days before your pet is to be boarded. First, establish (or reinforce) a routine schedule of meal times and limit feedings to twice per day. We feed in the morning, and again in the late afternoon, as required.

Also, we routinely quiet the facility down after closing hours (after 7 PM) to give the pets adequate rest and comfort. It's best if your evening schedule, in the week before boarding, is stable and consistent, and getting the pet(s) into a comfortable "wind down" to their day by 8 PM to 9 PM will enable them to adjust quickly to the facility, once boarded.

"Can my pet catch a disease by being kenneled with other pets?"
Yes, your pet can be exposed to disease when boarding with other animals. The risk is, however, quite low, and virtually eliminated when boarding facilities require advance vaccination to ensure a healthy population of boarded guests. Additionally, high sanitation standards and quality living conditions are vitally important to ensuring an absence of disease.

We have taken great pains to ensure that Bark Avenue provides a first-class, highly sanitary environment that dispels any fears you might have about boarding your pets with us.

"My pet is so thirsty when she comes home from a boarding visit? Doesn't she get water when she's with you? Or, why won't she drink when she's being boarded?"
Pets will frequently become very thirsty from the excitement and stress of seeing their loved ones again when they're picked up. It's natural and you should expect your pet to be a bit dehydrated from all the excitement once you get home. While in our care, pets are monitored carefully for their consumption of fresh water, which is checked and refreshed throughout the day. And, just like the excitement of coming home, when they first are checked-in and settled in their suite, they will tend to become thirsty. We watch this carefully, and are sure to provide plenty of fresh water upon check-in to get the pet fully hydrated. After the first 30 minutes or so, they settle in, get comfortable, and establish regular eating and drinking habits.

"Can all my pets stay together in the same suite?"
We can accommodate your wishes and board your pets together in the same suite, in comfort and safety.

"Do you require a deposit in advance of a boarding visit?"
All boarding reservations require a 50% deposit at time of reservation. Cancellations must be made 72 hours prior to arrival date (in advance) in order to receive a full refund of the deposit. Many of our customers rely on us to provide advance, verified reservations before they can finalize their travel plans. It would be unfortunate to upset a family's vacation plans because of lack of available space, and then come to find that we could have accommodated them all along, because of late cancellations. This responsibility to our customers created deposit policy.

"What is your cancellation policy?"
If you choose to cancel your reservation the deposit will then be credited towards future services. Cancellations during holiday periods must be made at least 7 days in advance in order for deposit to be credited back unless the customer is considered to be not at fault by Bark Avenue.

"While my dog is boarding with you, will he be taken out for walks?"
All guests at the Bark Hotel receive FREE playcare and FREE supervised outdoor time in the Bark Park.

"Are your facilities indoors?"
Bark Avenue is an indoor, climate controlled facility.

"Where is my dog going to go to the bathroom when in your care?"
Dogs in our care will eliminate in the exercise run of their two-room suite, in our playrooms or in the Bark Park. These areas are well suited for this purpose, and are regularly sanitized. Our team continuously monitors all elimination and consumption behavior.

"Can my pets bring their favorite toys with them while boarding with Bark Avenue?"
Your pets may have one or two toys to play with in their suite during their stay. If you bring toys from home, be sure to mark them with permanent ink with your last name. Your pets' toys will stay with them in their suites and we do our best to return all toys.

"What about their bed from home?"
We request that you not bring in your pet's bedding for their boarding. We provide comfortable and sanitary lambs wool bedding for all guests. Pets can be highly possessive of their personal bedding, and may become agitated when our staff removes the bedding for daily sanitizing. Also, we don't want blankets or other fabrics to get caught up or wrapped around the pet. Our bedding is hypoallergenic, safe and comfortable.

"My dog is on a special diet. Can I bring in my own food?"
Our planned premium meal program consists of precisely portioned feedings of a high quality, premium nutrition dog food. However, if your pet requires a special diet, we encourage you to bring their food when boarding. Our trained team members will follow your feeding instructions to the letter. By pre-bagging each meal in a separate bag labeled with your pet's name, your pet will receive the exact meal that they receive at home.

"Can I bring my dog’s medication?"
Of course, we will give your dog his/her meds and will be free of charge.

"Are you air-conditioned?"
We are fully air-conditioned for summer comfort and heated in the winter.

The Bark Hotel is a four time winner of The Best Full Service Petcare in Los Angeles award given by Los Angeles Downtown News.

 
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You can make a difference in the lives of animals by choosing Bark Avenue! A portion of the proceeds from Bark Avenue's services goes to supporting the The Bark Avenue Foundation's rescue, re-homing and other vital animal welfare programs. Please help support our efforts by making a tax free donation. Visit www.BarkAvenueFoundation.org to Donate and learn more.

FREE Day/Evening Care for your Dogs from 6 P.M. until 9 P.M. during Art Walk, the second Thursday of each month, so your best furry friend can play while you do!


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