"How long can my dog board at Bark Avenue? Do you
discount for long-term boarding?"
Your dog can board for as long as you need and
receives a special price with the very first day.
Please contact a team member for details on extended
boarding discounts.
"Why does
my dog smell when I pick him up after being
boarded?"
At Bark Avenue, we are meticulous in cleaning our
boarding facility, and use hospital grade disinfectants to keep
them spotless. However, in the closed quarters of a
boarding facility amongst other pet guests, a dog's
natural odor may become more noticeable and like our
two legged children they get dirty when they play. Certain
customers may also be more sensitive to pet odors
after having not been with an animal for a while. We
recommend scheduling a "go-home fresh bath" or
grooming appointment for a pet before picking him up.
"I'm
boarding my pet for the first time? What should I
expect?"
Your pet will adjust quickly to our boarding facility,
our staff and routines. Feeding, cleansing, exercise,
and team members monitoring are all scheduled events
that bring order and structure to the boarding
environment. You can do a lot to help prepare your pet
for this environment in the days before your pet is to
be boarded. First, establish (or reinforce) a routine
schedule of meal times and limit feedings to twice per
day. We feed in the morning, and again in the late
afternoon, as required.
Also, we routinely quiet the facility down after closing
hours (after 7 PM) to give the pets adequate rest and
comfort. It's best if your evening schedule, in the
week before boarding, is stable and consistent, and
getting the pet(s) into a comfortable "wind down" to
their day by 8 PM to 9 PM will enable them to adjust
quickly to the facility, once boarded.
"Can my pet
catch a disease by being kenneled with other pets?"
Yes, your pet can be exposed to disease when boarding
with other animals. The risk is, however, quite low,
and virtually eliminated when boarding facilities require advance
vaccination to ensure a healthy population of boarded
guests. Additionally, high sanitation standards and
quality living conditions are vitally important to
ensuring an absence of disease.
We have taken great pains to ensure that Bark Avenue
provides a first-class, highly sanitary environment
that dispels any fears you might have about boarding
your pets with us.
"My pet is
so thirsty when she comes home from a boarding
visit? Doesn't she get water when she's with you?
Or, why won't she drink when she's being boarded?"
Pets will frequently become very thirsty from the
excitement and stress of seeing their loved ones again
when they're picked up. It's natural and you should
expect your pet to be a bit dehydrated from all the
excitement once you get home. While in our care, pets
are monitored carefully for their consumption of fresh
water, which is checked and refreshed throughout the
day. And, just like the excitement of coming home,
when they first are checked-in and settled in their
suite, they will tend to become thirsty. We watch this
carefully, and are sure to provide plenty of fresh
water upon check-in to get the pet fully hydrated.
After the first 30 minutes or so, they settle in, get
comfortable, and establish regular eating and drinking
habits.
"Can all my
pets stay together in the same suite?"
We can accommodate your wishes and board your pets
together in the same suite, in comfort and safety.
"Do you
require a deposit in advance of a boarding visit?"
All boarding reservations require a 50% deposit at
time of reservation.
Cancellations must be made 72 hours prior to arrival
date (in advance) in order to receive a full refund of
the deposit. Many of our customers rely on us to
provide advance, verified reservations before they can
finalize their travel plans. It would be unfortunate
to upset a family's vacation plans because of lack of
available space, and then come to find that we could
have accommodated them all along, because of late
cancellations. This responsibility to our customers
created deposit policy.
"What is
your cancellation policy?"
If you choose to cancel your reservation the deposit
will then be credited towards future services.
Cancellations during holiday periods must be made
at least 7 days in advance in order for deposit
to be credited back unless the customer is
considered to be not at fault by Bark Avenue.
"While my
dog is boarding with you, will he be taken out for
walks?"
All guests at the Bark Hotel receive FREE playcare and
FREE supervised outdoor time in the Bark Park.
"Are your
facilities indoors?"
Bark Avenue is an indoor, climate controlled facility.
"Where is
my dog going to go to the bathroom when in your
care?"
Dogs in our care will eliminate in the exercise run of
their two-room suite, in our playrooms or in the
Bark Park. These areas
are well suited for this purpose, and are regularly
sanitized. Our team continuously monitors all
elimination and consumption behavior.
"Can my pets
bring their favorite toys with them while boarding
with Bark Avenue?"
Your pets may have one or two toys to play with in
their suite during their stay. If you bring toys
from home, be sure to mark them with permanent ink
with your last name. Your pets' toys will stay with
them in their suites and we do our best to return
all toys.
"What about
their bed from home?"
We request that you not bring in your pet's bedding
for their boarding. We provide comfortable and
sanitary lambs wool bedding for all guests. Pets can
be highly possessive of their personal bedding, and
may become agitated when our staff removes the bedding
for daily sanitizing. Also, we don't want blankets or
other fabrics to get caught up or wrapped around the
pet. Our bedding is hypoallergenic, safe and
comfortable.
"My dog is
on a special diet. Can I bring in my own food?"
Our planned premium meal program consists of precisely
portioned feedings of a high quality,
premium nutrition dog food. However, if your pet
requires a special diet, we encourage you to bring
their food when boarding. Our trained team members will
follow your feeding instructions to the letter. By
pre-bagging each meal in a separate bag labeled with
your pet's name, your pet will receive the exact meal
that they receive at home.
"Can I
bring my dog’s medication?"
Of course, we will give your dog his/her meds and will
be free of charge.
"Are you
air-conditioned?"
We are fully air-conditioned for summer comfort and
heated in the winter.
The Bark Hotel is a
four time winner of The Best Full Service Petcare in
Los Angeles award given by Los Angeles Downtown
News. |
Visit: www.barkavela.com/mobile
