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Frequently Asked Questions |
Call today!
213.748.7485
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“What is your minimum age for boarding a dog?”
Our minimum boarding age for dogs is 4 months. It
is generally recommended that puppies get their
first round of "adult" shots at 12 weeks
(including rabies), and the second round at 16
weeks. Additionally, in any kennel environment, a
young pup could possibly be exposed to air-borne
viruses it could not fight off. Our recommendation
is to board puppies at your veterinarian's office
until they have reached our minimum age
requirement.
“Why did I get charged for Sunday?”
Most kennels are closed on Sundays, but as a courtesy
to our customers, we have decided to provide checkout
hours on Sunday afternoons. As animal lovers
ourselves, we understand how eager you are to be
reunited with your pet. Rates are based on the day of
boarding, not just as an overnight charge. Our staff
begins tending to pet guests in our care at 7 a.m., so
before you arrive for check out, your pet will have
been fed, exercised, had his kennel area cleaned and,
if requested, have been bathed to prepare for going
home. It is those services that you are paying on
Sunday afternoon. |
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“How long
can my dog board at Bark Avenue? Do you discount for
long-term boarding?”
There is a discount for boarding three days in a row or more. Boarding can be
indefinite as long as you prepay monthly.
“Why does
my dog smell when I pick him up after being boarded?”
At Bark Avenue, we are meticulous in cleaning our
kennels, and use hospital grade disinfectants to keep
them spotless. However, in the closed quarters of a
boarding kennel amongst other pet guests, a dog's
natural odor may become more noticeable. Certain
customers may also be more sensitive to pet odors
after having not been with an animal for a while. We
recommend scheduling a "go-home fresh bath" or
grooming appointment for a pet before picking him up.
“I'm
boarding my pet for the first time? What should I
expect?”
Your pet will adjust quickly to our boarding facility,
our staff and routines. Feeding, cleansing, exercise,
and kennel staff monitoring are all scheduled events
that bring order and structure to the boarding
environment. You can do a lot to help prepare your pet
for this environment in the days before your pet is to
be boarded. First, establish (or reinforce) a routine
schedule of meal times and limit feedings to twice per
day. We feed in the morning, and again in the late
afternoon, as required.
Also, we routinely quiet the kennel down after closing
hours (after 7 PM) to give the pets adequate rest and
comfort. It's best if your evening schedule, in the
week before boarding, is stable and consistent, and
getting the pet(s) into a comfortable "wind down" to
their day by 8 PM to 9 PM will enable them to adjust
quickly to the kennel, once boarded.
“Can my pet
catch a disease by being kenneled with other pets?”
Yes, your pet can be exposed to disease when kenneled
with other animals. The risk is, however, quite low,
and virtually eliminated when kennels require advance
vaccination to ensure a healthy population of boarded
guests. Additionally, high sanitation standards and
quality living conditions are vitally important to
ensuring an absence of disease.
We have taken great pains to ensure that Bark Avenue
provides a first-class, highly sanitary environment
that dispels any fears you might have about boarding
your pets with us.
We strongly suggest a tour, before making a boarding
selection, of any facility that you might consider in
your area.
Here's what to look for:
• You should be able to tour any aspect of the
facility at any time during business hours.
• It should smell and be clean from top to bottom.
• Staff members should be available and capable of
answering any of your questions.
• Request and receive references from current and/or
past customers.
• Staff members should own pets and be kind toward the
animals in their care.
• Vaccinations are required from a licensed Vet prior
to allowing a pet to be boarded.
• Kennel suites or runs should be spacious and clean,
and independent from one another. There should be no
evidence of group kenneling, except, of course, for
Doggy Day Camp socialization day camp programs for
qualified pets (spayed or neutered, vaccinated, can be
socialized, non-aggressive).
“My pet is
so thirsty when she comes home from a boarding visit?
Doesn't she get water when she's with you? Or, why
won't she drink when she's being boarded?”
Pets will frequently become very thirsty from the
excitement and stress of seeing their loved ones again
when they're picked up. It's natural and you should
expect your pet to be a bit dehydrated from all the
excitement once you get home. While in our care, pets
are monitored carefully for their consumption of fresh
water, which is checked and refreshed throughout the
day. And, just like the excitement of coming home,
when they first are checked-in and settled in their
suite, they will tend to become thirsty. We watch this
carefully, and are sure to provide plenty of fresh
water upon check-in to get the pet fully hydrated.
After the first 30 minutes or so, they settle in, get
comfortable, and establish regular eating and drinking
habits.
“Can all my
pets stay together in the same suite?”
We can accommodate your wishes and board your pets
together in the same suite, as space allows
(typically, up to 3 dogs, under 30 lb. each, can board
together in the same suite - this still provides both
comfort and safety). Up to 3 cats can board together
in one condo.
“Do you
give discounts for multiple pets?”
If your pets are boarded together in the same suite,
we can offer you 20% off the rate of the second and,
if applicable, third pet.
“Do you
require a deposit in advance of a boarding visit?”
We require advance deposits for boarding reservations.
Cancellations must be made 7 days prior to arrival
date (in advance) in order to receive a full refund of
the deposit. Many of our customers rely on us to
provide advance, verified reservations before they can
finalize their travel plans. It would be unfortunate
to upset a family's vacation plans because of lack of
available space, and then come to find that we could
have accommodated them all along, because of late
cancellations. This responsibility to our customers
created deposit policy.
“What is
your cancellation policy?”
We realize that plans do change, and we wish to honor
our customer's needs. A full refund of the deposit is
provided upon 7 days advance cancellation of the
scheduled arrival date.
“While my
dog is boarding with you, will he be taken out for
walks?”
Bark Avenue offers playtime services for your pet. One
of our trained associates will play, run, pet, brush,
and cater to the needs of your pet in our large play
areas. The charge per playtime session is $6. We can
accommodate up to 3 play sessions a day.
“Are your
facilities indoors?”
Bark Avenue has both indoor and outdoor facilities.
Please click here for the center you plan to board
your pets at to find out specific details.
“Where is
my dog going to go to the bathroom when in your care?”
Bark Avenue has a mix of indoor/outdoor facilities for
our boarders. Dogs in our care will eliminate in the
exercise run of their two-room suite, in our playrooms
or outdoors. These areas are well suited for this
purpose, and are regularly sanitized. Our staff
continuously monitors all elimination and consumption
behavior.
“Can my
pets bring their favorite toys with them while
boarding with Bark Avenue?”
Your pets may have one or two toys to play with in
their suite during their stay. If you bring toys from
home, be sure to mark them with permanent ink with
your last name. Your pets' toys will stay with them in
their suites and we do our best to return all toys.
Occasionally, a toy may be lost during a playtime or
cleaning. If you prefer not to bring toys from home,
you can purchase toys in our retail center for your
pets stay.
“What about
their bed from home?”
We request that you not bring in your pet's bedding
for their boarding. We provide comfortable and
sanitary lambs wool bedding for all guests. Pets can
be highly possessive of their personal bedding, and
may become agitated when our staff removes the bedding
for daily sanitizing. Also, we don't want blankets or
other fabrics to get caught up or wrapped around the
pet. Our bedding is hypoallergenic, safe and
comfortable.
“My dog is
on a special diet. Can I bring in my own food?”
Our planned premium meal program consists of precisely
portioned feedings of Natural Balance, a high quality,
premium nutrition dog food. However, if your pet
requires a special diet, we encourage you to bring
their food when boarding. Our trained associates will
follow your feeding instructions to the letter. By
pre-bagging each meal in a separate bag labeled with
your pet's name, your pet will receive the exact meal
that they receive at home.
“Can I
bring my dog’s medication?”
Of course, we will give your dog his/her meds and
charge according to our a la carte menu.
“My pet is
diabetic and requires shots?”
We do not accept diabetic pets for boarding but will
refer you to a highly qualified veterinarian who can
board and administer treatments to your pet.
“Are you
air-conditioned?”
We are fully air-conditioned for summer comfort and
heated in the winter. |
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